Returns & Exchanges
At JUST WATER, we are committed to providing the highest quality hydration; however, due to the perishable nature of our products, we generally cannot accept returns on opened water cartons. If your order arrived damaged or incorrect, please contact our support team within 14 days of delivery for a full replacement or refund.
Check Your Order
Inspect your delivery immediately upon arrival to ensure all cartons are sealed and the packaging is intact.
Contact Support
If there is an issue, email our team with your order number and clear photos of any damaged goods or shipping errors.
Verification Process
Our quality assurance team will review your claim within 48 hours to approve a refund or a complimentary reshipment.
Receive Resolution
Once approved, refunds will be credited back to your original payment method, or a fresh shipment of JUST WATER will be dispatched to your address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing